FAQ

How Does SuitKits Work?

SuitKits is a website that allows you to design and order your own custom clothing from the comfort of your home or office. And we make designing both easy and fun!

First, you'll choose one of our easy-to-use templates: business professional, business casual, or fashion forward. In the template, you'll choose your fabric colors as well as accessories like linings, lapels, buttons, pockets, monograms etc. with the help of a virtual stylist. Check out our video example. 

After you've completed your design and made your purchase, you'll see a button called "Final Step, Find a Tailor" on your order confirmation screen. From there, you can book an appointment with one of our tailoring partners in New York, Chicago, Washington D.C., Atlanta, and Los Angeles to take your measurements so that we can make a suit that fits you and not some arbitrary size chart. We follow the same process for our separates (blazers, pants, skirts, and accessories).

After your first purchase with us, we'll save your measurements to your profile so that you can reorder with the confidence that your clothes will always fit your body, your job, and your style!

Can I Order if I Don't Live in LA, NY, DC, ATL, or Chicago?

Unfortunately, no, not yet. Our tailors are only servicing clients in New York, Chicago, Washington D.C., Atlanta, and Los Angeles. But, you can join our wait list so we know which cities to come to next. You can also join The SuitKits Squad, our free membership program, to start collecting credits right away.

What is the SuitKits Squad?

The SuitKits Squad is our free membership program packed with exclusive perks for our amazing community of powerhouse women. It is the easiest way to save up for free or discounted suits and accessories and you must be a part of The Squad to create your own custom designs. All we need is your name, e-mail and password to get started and it costs you nothing!

Join the Squad

How Do You Get My Measurements?

We have partnered with some of the best tailors in the country to take your measurements. After you've completed your design and made your purchase, you'll see a button called "Final Step, Find a Tailor" on your order confirmation screen to schedule an appointment with the SuitKits tailoring partner in your city. Our tailor will take your measurements and record them in our app, which saves them to your profile. The next time you order, no measurements needed!

Currently, our tailors are servicing New York, Chicago, Washington D.C., Atlanta, and Los Angeles clients only. Live elsewhere? Join our wait list so we know which cities to come to next.

Can I Measure Myself?

Unfortunately, we do not allow clients to measure themselves or use other tailors/dry cleaning services. We believe that to get the best fit your measurements should be taken by one of our professionals who understand our system and have the proper expertise. If we do not have a tailoring partner in your city, join our wait list so we know which cities to come to next.

What Should I Expect When I Visit Your Tailor?

A measuring appointment takes about 30 minutes. Please make sure to wear skintight clothing. We suggest yoga pants and a tight fitting tank top/sports bra. You should also wear the same bra that you would wear under your SuitKits suits.

Before you start, the tailor will put a band or string around your natural waist and then take approximately 21 measurements of your body from head to toe. Not all measurements are used for every garment but we want to make sure we are comprehensive so that you only have to get measured once no matter what you order.

Our tailor will record your measurements in our app and save them to your account profile. Reorder with confidence!

When Will My Order be Delivered?

Once your measurements are recorded by one of our tailors through our app, they will be sent to one of our manufacturers to create your custom SuitKits garments. During our launch period, estimated delivery is 8-12 weeks from the time you get measured. (Please be patient with us while we get started and order fabric depending on demand!)

The more orders we get, the faster we will be able to get our delivery time down to our expected 3-4 week turn-around. So refer a friend!

How Much is Shipping?

Our shipping rate is a flat $20 on every order. But, as a member of The Squad, you can earn credits to cover your shipping costs and much more! To learn more about the benefits of joining The Squad, click here.

Can I Expedite My Shipment?

Not at this time, but we may add this convenience in the future. Meanwhile, stock up so that you stay ready for that next career-changing opportunity.

What is the Difference Between SuitKits Custom Suits and Custom Suits that Cost Thousands of Dollars?

Great question! SuitKits suits are “Made to Measure” custom suits. During the Made to Measure process, our manufacturers alter preexisting patterns before the cutting process to match your unique measurements. This ensures a much better fit than an off the rack suit and also makes any after-the-fact alterations easier and more successful.

“Bespoke” suits, on the other hand, use patterns that are designed from scratch. True Bespoke suits require multiple fittings, specific expertise, and if done properly thousands of dollars. Despite the price difference, both types of custom suits allow you to completely customize the “look” of your suit.

While Bespoke suits may achieve a better fit on some women, we believe that Made to Measure suits are a great middle point that will allow our clients to express their individual style and achieve a great fit, at a price point they can afford.

Do I have to order a whole suit?

Of course not! We don’t just sell 2 and 3 piece suits and accessories, we also sell separates: blazers, pants, and skirts with dresses to come very soon.

How Do I Use My Credits?

Every credit you earn is worth $1 on our site, which you can redeem on the "My Bag" page right before your purchase! Just click the box that says "Redeem Credits," select the number of credits you'd like to use, and copy and paste the discount code in the "Discount Code" box on the next page.

Note: you can only use one discount code per purchase and you cannot use credits to purchase gift cards.

Where are Your Products Made?

We have manufacturers in both China and Mexico, who we are proud to partner with. Our manufacturers are experts in “Made to Measure” garments, which is an expensive and demanding process that does not currently exist in the United States. If you become aware of any Made to Measure factories in the United States, we would love to hear about them at we.are.listening@suitkits.com.

Once your garments are manufactured, they are processed, folded, packaged and shipped from our distribution center in Los Angeles, California directly to your home or office.

What Happens if My Suit Doesn’t Fit?

We are confident that your SuitKits garments will fit better than any other comparable product on the market. If for some reason you need to make fit adjustments, however, we will cover up to $100 for alterations on your first order to get it just right.

Just contact us at we.are.listening@suitkits.com within 30 days of receiving your first purchase so that we can arrange a new fitting appointment with our tailor in your city.

Our tailor will make the necessary alterations to your first order and confirm the new measurements you want saved to your profile so that you can make future purchases with confidence.

What is Your Return Policy?

In the rare case that there is an issue with your garment other than fit, please let us know within 7 days of receiving your order at we.are.listening@suitkits.com and we will guide you through our returns process or send you a SuitKits gift card.

What if I Want to Make A Second Purchase but My Measurements Have Changed?

We’ve all been there, you gain or lose weight and your clothes no longer fit. No worries! Just contact us at we.are.listening@suitkits.com so that we can arrange a new fitting appointment with our tailor in your city. You'll enjoy our preferred pricing on new measurements or alterations as a SuitKits client.

We've Launched in LA, NY, DC, ATL, & Chicago!

We've Launched in LA, NY, DC, ATL, & Chicago!

Live elsewhere?

Join Our Wait List